12 ROADBLOCKS TO EFFECTIVE COMMUNICATION

1. Ordering, directing, commanding

2. Warning, admonishing, threatening

3. Moralizing, preaching, imploring

4. Advising, giving suggestions or solutions

5. Persuading with logic, lecturing, arguing

6. Judging, criticizing, disagreeing, blaming

7. Praising, agreeing, evaluating positively, buttering up

8. Name calling, ridiculing, shaming

9. Interpreting, analyzing, diagnosing

10. Reassuring, sympathizing, consoling, supporting

11. Probing, questioning, interrogating

12. Distracting, diverting, kidding

Source: Thomas Gordon, Leader Effectiveness Training. New York: Bantam Books, 1980.

Questions? Ask Bob.